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5D Mark iv turns off after few seconds

uptheirons
Contributor

I bought a brand new 5DM4 from Canon online about a week ago. Getting used to all the controls and going through the menu, the camera is turning off after a few seconds. I have a Canon battery in it and the display shows two bars. Looking at the manual I have between 49-20% charge. The only way to turn on is to turn the dial to off and then on. After turning off a few times, it completely stopped turning on. I used a third-party battery (Neewer) with 100% charge, and the camera stays on - no issues.

 

Is the battery defective? Or the camera getting incorrect battery reading? Or some other issue with the camera itself?

 

Thanks,

Ron

3 REPLIES 3

Waddizzle
Legend

Have [you] contacted Canon about this?  I would have contacted Canon immediately.  Do not mention the Neewer battery.

--------------------------------------------------------
"The right mouse button is your friend."

ebiggs1
Legend

"Is the battery defective?"  ... or the charger?

 

Yes, call Canon. 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and several lenses!

uptheirons
Contributor
Thanks for the replies. Will call Canon.
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