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5D MK IV serial No issue

BWDenver
Apprentice

I just bought a 5D Mk IV from a US dealer and when I tried to register the camera with Conon, I got a message that the Serial No does not match their records.

The number allowed me to download SW and a FEW update, but I still can register the camera. When I bought the camera I avoided sales that indicated they were Gray Marker.

Serial No [Mod Note: Serial Number Removed Per Forum Guidelines]

Any ideas???

Bryan

11 REPLIES 11

My post was aimed at no one. Just my feelings.

 

"There would be no need for a "fake Canon U.S. warranty card"..."

 

Perhaps a better way of saying it is, a warranty card not honored by Canon USA.

EB
EOS 1DX and many lenses.


@ebiggs1 wrote:

My post was aimed at no one. Just my feelings.

 

"There would be no need for a "fake Canon U.S. warranty card"..."

 

Perhaps a better way of saying it is, a warranty card not honored by Canon USA.


But that's the point, Ernie..Ideally, a Canon warranty ought to be honored by any Canon service center, worldwide. They don't do it because the cost of providing service varies, and the managers of Canon's cost centers would have no good way of dealing with that fact. It would have to be dealt with at the corporate level, so that the cost centers are treated fairly. The're unwilling to do that, so some of their customers are inconvenienced by it.

 

The problem is not a simple one, because work could tend to gravitate to the service centers that do the best work, which might not be the ones with the lowest costs. But one can argue that it does need to be solved and not foisted onto Canon's customers.

Bob
Philadelphia, Pennsylvania USA
EOS R6 V RF20-50mm F4 L IS USM PZ Lens Kit
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