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lost focus

chief
Rising Star

I have a 3 month old EF 24-105mm f/4L IS II USM that will not focus on either autofocus or manual. When you use auto you can hear lens try to focus and then gets to a point and it looks like you are looking through crystal. Manual ens up same way. This was on my 6d Mll and does same on my 80d. It worked fine a couple of days ago. Was out last night shooting Milky Way using a Rokinon 20mm and IRIX 15mm and they worked fine, but when I put the 24-105mm on this morning would not work. Very frustrating, anybody else ever had this problem?

3 REPLIES 3

ebiggs1
Legend
Legend

Since it happens on both cameras, sounds like the lens is kaput.  It happens.  Did you happen to drop it?  Just a litle.  Did it get wet? Just a little?

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.

Have not dropped or got lens wet. I try to take care of my gear but that is no longer an operative statement based on empirical evidence. I have had Canon gear for 40 + years and have never had any problems but I guess there is always a first time. It is under warranty.

" It is under warranty."

 

Oh, fantastic.  Call Canon 1 (800) 652-2666.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.
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