EF 70-200 f2.8 IS iii USM + RF 24-105 f4 IS USM

[kosta99]

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says " The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

is there any way to check the authentication of these lenses?

Thank You.

[Waddizzle]

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@kosta99 wrote:

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says " The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

is there any way to check the authentication of these lenses?

Thank You.

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You just did.  You must have gotten them at a deep discount from a vendor that was not a factory authorized dealer.  I do not think Canon UK would honor any warranty service.  They are fine as long as they keep working.

[kosta99]

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@Waddizzle wrote:

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@kosta99 wrote:

Hello guys, I recently bought the above lenses from Greece and when I received them all the details on the box removed, like the serial number, then I tried to check the serial numbers using this link https://www.canon.co.uk/about_us/serial-number-checker/ but it says " The product with the serial number that you provided was not originally intended by Canon for sale in the European Economic Area "

is there any way to check the authentication of these lenses?

Thank You.

---

You just did.  You must have gotten them at a deep discount from a vendor that was not a factory authorized dealer.  I do not think Canon UK would honor any warranty service.  They are fine as long as they keep working.

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I see I did not get a real deep discount though, this is from a reputable shop called Adorama, I thought they are authorized resellers, I was worried because of the packaging, the box was damaged and stuff, I am planning to call them tomorrow anyway but I thought first I get all the information I can from the net so I have an idea how to speak with them, Thanks a lot for your reply.

[SBK]

Adorama is present in Greece too ?

[kosta99]

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@SBK wrote:

Adorama is present in Greece too ?

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Not sure exactly the same chain but I guess they can't use the Name if they weren't right?

[ebiggs1]

I doubt there is any US protection for Adorama in Greece.  If you contact the New York store ask to speak to Helen Oster.

[John_SD]

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@ebiggs1 wrote:

If you contact the New York store ask to speak to Helen Oster.

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Ernie, I have read online that Helen is no longer at Adorama. I think she resigned over a year ago under somewhat regrettable circumstances.

I've purchased several items from Adorama over the years, the most recent being my EOS RP kit about a month ago. I didn't deal with Helen, but have heard nothing but good about her. 

[ebiggs1]

Oh, sorry to hear, she was great. 

[shadowsports]

Adorama is a US based company located in NYC.  They do ship world wide, but do not have a store or affilliates in Greece I am aware of.    

I suspect this company is using the same name, but they aren't the same organization.

[kosta99]

Guys, Thank you all for the replies, I just have one more question, I bought the lenses a week ago and today I tried to use them, the problem is even when I mount and unmount slowly there was a rattling sound inside,RF 24-105 IS f4 USM has the worst rattling sound, it's like something is broken and moving freely inside. EF 70-200 has it too but not so much. Since I owned a 24-135 IS USM before this was my dream lenses at the moment, I would highly appreciate any of your help if any of you had this experience.