05-10-2023 01:13 PM
Have you used the Canon Autofocus Alignment service? I dropped my EF 100-400, which I use on an R5 (didnt drop the camera) and I think my focus is soft. I went on CPS chat and no one answered so am asking here. What is the cost and what is the turnaround time on this service?
05-10-2023 01:47 PM
AFMA Autofocus adjustments don't work on mirrorless cameras. It's best that Canon inspects the lens.
05-10-2023 06:00 PM - edited 05-10-2023 06:01 PM
See my reply here for reference:
Has anyone recently had the CANON PRECISION ALIGNM... - Canon Community
For mirrorless, Canon recommends sending both the body and lens.
Its only a guide. Pricing varies by model.
~Rick
Bay Area - CA
~R5 C (1.0.5.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10
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If dropped it most likely is not just a misaligned focus that can be adjusted. The lens needs servicing and if it is the first version of the100-400mm I doubt it is serviceable by Canon any longer.
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