Canon Community

LaneW · ‎05-10-2023

Have you used the Canon Autofocus Alignment service? I dropped my EF 100-400, which I use on an R5 (didnt drop the camera) and I think my focus is soft. I went on CPS chat and no one answered so am asking here. What is the cost and what is the turnaround time on this service?

Canon R5, 80D. EF 100-400 ii, 1.4 ii TC. RF 800 F/11. RF 24-105 F/4

deebatman316 · ‎05-10-2023

AFMA Autofocus adjustments don't work on mirrorless cameras. It's best that Canon inspects the lens.

-Demetrius
Bodies: EOS 5D Mark IV
Lenses: EF Trinity, EF 85mm F/1.8 USM
Retired Gear: EOS 40D, EF 50mm F/1.8 STM & EF 70-210mm F/4
Speedlites: 420EX, 470EX-AI, 550EX & 600EX II-RT

shadowsports · ‎05-10-2023

See my reply here for reference:

Has anyone recently had the CANON PRECISION ALIGNM... - Canon Community

For mirrorless, Canon recommends sending both the body and lens.

Its only a guide. Pricing varies by model.

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

ebiggs1 · ‎05-11-2023

If dropped it most likely is not just a misaligned focus that can be adjusted. The lens needs servicing and if it is the first version of the100-400mm I doubt it is serviceable by Canon any longer.

EB
EOS 1DX and 1D Mk IV and less lenses then before!