Canon Community

LaneW · ‎05-10-2023

Have you used the Canon Autofocus Alignment service? I dropped my EF 100-400, which I use on an R5 (didnt drop the camera) and I think my focus is soft. I went on CPS chat and no one answered so am asking here. What is the cost and what is the turnaround time on this service?

Canon R5, 80D. EF 100-400 ii, 1.4 ii TC. RF 800 F/11. RF 24-105 F/4

deebatman316 · ‎05-10-2023

AFMA Autofocus adjustments don't work on mirrorless cameras. It's best that Canon inspects the lens.

-Demetrius
Bodies: EOS 5D Mark IV
Lenses: EF Trinity, EF 85mm F/1.8 USM
Retired Gear: EOS 40D, EF 50mm F/1.8 STM & EF 70-210mm F/4
Speedlites: 420EX, 470EX-AI, 550EX & 600EX II-RT

shadowsports · ‎05-10-2023

See my reply here for reference:

Has anyone recently had the CANON PRECISION ALIGNM... - Canon Community

For mirrorless, Canon recommends sending both the body and lens.

Its only a guide. Pricing varies by model.

~Rick
Bay Area - CA

~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It

ebiggs1 · ‎05-11-2023

If dropped it most likely is not just a misaligned focus that can be adjusted. The lens needs servicing and if it is the first version of the100-400mm I doubt it is serviceable by Canon any longer.

EB
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.