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won't respond

tfinniii
New Contributor

kave windows 11 with TS6420 printer and says printer not responding

3 REPLIES 3

shadowsports
Esteemed Contributor

Greetings,

Can you provide history / back story on this issue?

 

New install under W11?

 

Installed / working under W10 and upgraded to W11, now it doesn't work?

 

Printer is connected how and to what?

 

What troubleshooting steps have you performed, etc?

 

Windows 11 drivers are avaiable for this product:

 

Support | TS Series - Inkjet | PIXMA TS6420 | Canon USA

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6

Ran trouble shooter and it worked ; even thou the troubleshooter found no problem after I found the page to go to troubleshooter.

shadowsports
Esteemed Contributor

Hi,

Glad you solved it.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6