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won't print

chrsam195
Apprentice

i am trying to print from my email.  I keep getting this error message:

 

The printer's ink model numbers cannot be recognized.  I have done all the steps to correct this but I still cannot print. please help.  I have a Canon MX 490 series

 

arlene weiss

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi chrsam195,

There is a display on your PIXMA MX490.  Does an error appear on that display?  Is there an "Support code" at the top of your PIXMA MX490's display?

https://ij.manual.canon/ij/webmanual/ErrorCode/MX490%20series/EN/ERR/err_contents0100.html?ref=err_c...

 

 

 

 

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