won't print

[chrsam195]

i am trying to print from my email.  I keep getting this error message:

The printer's ink model numbers cannot be recognized.  I have done all the steps to correct this but I still cannot print. please help.  I have a Canon MX 490 series

arlene weiss

[Patrick]

Hi chrsam195,

There is a display on your PIXMA MX490.  Does an error appear on that display?  Is there an "Support code" at the top of your PIXMA MX490's display?

https://ij.manual.canon/ij/webmanual/ErrorCode/MX490%20series/EN/ERR/err_contents0100.html?ref=err_c...