So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
I lost the ability to scan on my printer. I tried re-installing and finally I see Scanner Management but when I click to Scan Photos or Documents, it tells me I need the WIA driver to use the device. It tells me to get it from the installation CD or from the manufacturers website and try again. There is also a link to Display Scan Profiles for WIA Driver and when I click on this, I get the same message. Reinstalling doesn't seem to help so I guess it isn't on the installation CD. Can someone help, please? Thank you!
We do still need the info requested so we can make sure you are able to get help. Please let us now the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).
If this is urgent and you're in the US, you can check out your support options HERE
Thanks for getting us that info!
I am using Windows 10 and WiFi to connect. I was able to get it working but I’m not sure what worked. One was to go to Services, looking for WIA (Windows Imaging Acquisition) and to start it up but it was already running. Tried to stop and restart but it wouldn’t let me. Then to Device Manager and uninstalled which said when rebooted the drivers would be reinstalled. After a few reboots it seemed to correct itself but I don’t know why.