trying to scan. message says cannot communicate with scanner code, 2.155.0. model mx310, windows 7

[pyeface]

model MX 310. Trying to scan. Message reads -cannot communicate with scanner- Code 2.155.0

[Patrick]

Hi pyeface,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.