cancel
Showing results for 
Search instead for 
Did you mean: 

support code 5100 on mx922 print head does not move

jimkleewein
Apprentice

Hi Canon community,

My 922 started to throw support code 5100. I went throught the "remove paper jam" process and there was no jammed paper. I wanted to reseat ink cartidges per troubleshooting direction but the print head assembly does not move. It appears to be locked into the parked position to the far right right. I tried to gently pull it out both while powered off and while in self-test and no joy. Any suggestions? It's pretty new (<12 months) with little use so I'd rather not replace it just yet.

 

Thx!

1 REPLY 1

BillS
Mentor

Hi jimkleewein,

 

If the Ink carriage is not moving, the printer will require service.  If the printer is still under warranty, the unit can be repaired or replaced free of charge.  I regret any inconvenience.

 

Please call or email us at one of the methods on the Contact Us page for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM