support code 5100 on mx922 print head does not move

[jimkleewein]

Hi Canon community,

My 922 started to throw support code 5100. I went throught the "remove paper jam" process and there was no jammed paper. I wanted to reseat ink cartidges per troubleshooting direction but the print head assembly does not move. It appears to be locked into the parked position to the far right right. I tried to gently pull it out both while powered off and while in self-test and no joy. Any suggestions? It's pretty new (<12 months) with little use so I'd rather not replace it just yet.

Thx!

[BillS]

Hi jimkleewein,

If the Ink carriage is not moving, the printer will require service.  If the printer is still under warranty, the unit can be repaired or replaced free of charge.  I regret any inconvenience.

Please call or email us at one of the methods on the Contact Us page for further assistance.

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