Hi, heruska!
So that the Community can help you better, please let us know if you're getting an error message and what it says. We also need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which applications you're trying to scan from. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
