scanner problem

[beachgrl09]

i scanned a document and the image came up on my computer perfect. then i went to scan other documents after that one was complete and it still keeps loading the same image no matter what document i put in the scanner. i have turned the printer off then back on. i have disconnected the printer from my computer. nothing. still does the same thing. please tell me what to do to fix my problem. i have tried to look up my own problem and i can't seem to find any information relevant to y search.

thank you in advance

[Jason]

Hi, beachgrl09!

To ensure the most accurate information is provided, we will need to know the model name of the machine you are using, and the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!