scanner not working

[Ibg]

I have a Pixma MG6220 and I can't scan documents to my computer. I was able to do it earlier but now I don't have "use scanner" icon in my main menu and quick menu. Do I have to install some extra driver or what I can do? Because I lost my CD I installed it from Canon website,  it has  all same features, right?

[Ramona]

Hi mikikay,

Sometimes firewall, antivirus and spyware protection programs can prevent the printer/scanner from being detected on the network.  If you temporarily disable the BitDefender program and then attempt to scan, are you able to scan successfully?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[pjgibbons]

I have a 2 year old mg5220.  Just got a new laptop with windows 8.1, and now I cannot get the scanner to work from the operation panel.  Navigator is installed, all drivers are updated and printer is showing up with network address in setup.  I can print without a problem, and I can scan from Navigator.  I can't get the scanning to work from the operation panel, which is what I use most often.  When I try to set the pc on the operation panel, my laptop doesn't show up on the list.  It sometimes lists just usb, and sometimes includes the other pc on my network.  I checked the  printer properties, and the 'enable bidirectional support' is not checked and I suspect that has something to do with my problem. 

Does anyone have any other ideas?  This is driving me crazy.

[pjgibbons]

Solved my problem.  For some reason, the scanner utility wasn't installed.  I removed the printer and all drivers (good info on stragglers in this post: http://www.tomshardware.com/answers/id-1623188/catch-uninstalling-printer-drivers.html).  I then reinstalled the printer, drivers, and navigator, IJ network tool and my canon printer software.  Still wasn't having success, so in the process of poking around, I noticed that there was a canon network scan utility in the list of my installed programs, but it didn't show up on my list of apps.  Searched on the name, it came up, clicked on it to open it.  In the window that popped up it said if you plan on using the operation panel of the scanner via the network, select the name of the scanner from list below, then click ok.  Once I did that, an icon appeared on my taskbar and it has worked perfectly ever since.  

Hopefully this post will help out others spending ridiculous amounts of time trying to figure this out like I was. 

[em-squared]

H, MarkII (or anyone else that can answer):

When I try to set the product name in the Preferences for MP Navigator EX, I first have to open MP Navigator EX, don't I? Well, when I do, that error message pops up, and the only thing I can do is click OK which closes it. I don't seem to be able to get to the point where I could access the Navigator.

BTW, is there an app for Windows 8 that would make all the Canon services available in one spot. I do see that there is something for the printer (Canon Inkjet Print Utility), but I don't know what it is supposed to do for me. I was hoping it would show the printer status and queue, maybe a way to start scanning, but I have to resort to Searching from the Start Screen and guess at the correct naming of the utilities.

Printing is fine.

Thanks for any help.

OS: Windows 8.1 Pro

Computer: ThinkPad X220 connected wirelessly to switch

Device: Canon MX870 connected to wireless switch

[AliMac]

Hi I recently bought a MG3550 printer in the UK but cannot get the scanner software to load (tried numerous times). I have also been on Canon website and downloaded from there with no joy The printer prints but will not scan? Any ideas please

[duchess52]

me too

[duchess52]

I am getting an error E1 also it says I need VIA driver

[duchess52]

my printer is MG3222

[duchess52]

mine too... I have a MG3222 thats only 4mos old

[schnad]

I have a MG6320 and the scanner says set to PC....I'm not a computer person, so what does this mean.....