printer will not work trying to print

[faithtassin]

when i try to print something it says offline and today something poped up and i downloaded the inkjet app and now is says a supported drive is not downloaded

[Stephen]

Hello!

So that the Community can help you better, we will need to know the exact model printer you're using (it's usually on the top or front of the unit). Do you see any error messages? Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12), as well as the way you connect to your printer (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!