06-07-2020
12:02 AM
- last edited on
04-25-2024
08:45 PM
by
Tiffany
Mac os 10.15.5 new Pixma G7020 wired LAN, communicating fine per IJ Network device setup utility, was able to print earlier today
now when I try to print - test page at end of setup, word document, Adobe Reader doc, Outlook doc - The document connects, but does not print because "The printer is in use"
I have tried resetting the printer
readding the printer
resetting the printer and repeating the entired setup
turned the printer off
restarted the iMac multiple times
any thoughts?
Addendum
I called Canon support
verified that there was no job being printed despite error message
verified that printer was connected via wired LAN - communicating normally, unplugged USB (Catalina sometimes does not recognize printer when USB connected )
in printed set-up went to wired LAN: manual set-up and disabled IPv6
restarted routers
printed from Word document - worked
The excellent Canon tech representative said that sometimes on home networks the printer gets confused when IPv4 and IPv6 addresses are available. disabling the IPv6 should not be a problem and will prevent miscommunication in future.
The printer has worked fine since.
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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