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printer does not print what we type on forms

New Contributor

printer does not print what we type on forms. ex. if we print our tax return it will print the forms but not the numbers we typed in. also will not print all info from emails ex. bar codes.  we have a dell computer and the  printer we got rid of was doing the samething so the trouble must be with  the computer's setting i hope.


Reputable Contributor


Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know the printer model you are using, as well as the version of Windows in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).