07-11-2020 11:47 AM
I purchased this printer earlier this month, but the cartridges wouldn't work, as I kept getting an E3 error message. Canon told me that they would replace the printer and I was then to return the non-working one. I have heard nothing since. Can someone please help!
07-21-2020 02:59 PM
Hello.
Please double check the error that is occurring on the printer. The letter E and two numbers should be alternating on the display. Visit THIS LINK for a description of the error codes that may appear.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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