not printing teal

[nikki84]

Anything teal on the monitor prints out blue. How to I fix this? Thanks

[Danny]

Hi, nikki84!

So that the Community can help you better, we will need to know exactly which Canon printer you're using and which operating system you have on your computer (Windows or MacOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[nikki84]

Sorry for the lack of information. I have a MX882 and operating with mac OS X, El Capitan.

[Patrick]

Hi nikki84,

First, please make sure that the installed ink tanks are correct and full of ink.  The correct order is:

CLI-226BK
CLI-226M
CLI-226C
PGI-225BK
CLI-226Y

Next, please print the nozzle check pattern to determine whether the ink is ejecting properly from the print head. To do this, please follow these steps:

 1.  Make sure that your PIXMA MX882 is turned on.

 2.  Load a sheet of A4 or Letter-sized plain paper in the Auto Sheet Feeder or the Cassette.

 3.  Open the Paper Output Tray and then open the Output Tray Extension.

 4.  To print the nozzle check pattern:

       4-1.  Press the SETUP button on your PIXMA MX882.

       4-2.  Select Maintenance, then press the OK button.  The Maintenance screen is displayed.

      4-3.  Select Print nozzle check pattern and then press the OK button.  The pattern print confirmation screen is displayed.

      4-4.  Select Yes and then press the OK button.

The nozzle check pattern is printed and the pattern confirmation screens are displayed alternately.  Please compare your printout to the example that has been attached to the bottom of this post.

If they differ, perform a few cleanings.  Please perform the following steps to perform a Deep Cleaning: 

 1.  Press the SETUP button on your PIXMA MX882.

 2.  Select Maintenance then press the OK button.

 3.  Select Deep Cleaning and press OK.

 4.  Press OK to select Yes.

The Deep cleaning will be performed.  After 2 or 3 cleanings, print another test page.

Does the test page print correctly?  If not, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus