Hi, flajoyce!
So that the Community can help you better, we will need to know exactly which Canon printer model you're using. To date, Canon USA has not marketed a printer with the model name "MX239," nor has our global parent, Canon Inc., made an MX230 series. If we can confirm your printer model, we'll be able to help you.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
