mx922 wont print color

[forrestr]

our 922 suddenly stopped printing in color all  cartriges are ok wife took all out and reinserted them  pulled plug  will print in clean nozzle and test pattern but wont do a pic or even text in color ( she did get it to do a little but red came out green)     

HELP we use this in our craft bussiness and hate to have to get a  new one

[Caemene]

Hi forrestr,

To troubleshoot this issue I recommend reseating the print head followed by performing two cleaning and one deep cleaning. Skip the nozzle check cleaning until after the deep cleaning process. 

• Click HERE for information and images on Reseating the Print Head.
• Click HERE for information on the Cleaning process.
• Click HERE for information on the Deep Cleaning process.
• Click HERE for information on the Nozzle Check process