mx922 Not working. Error 1403: Incorrect Print Head

[vjasonv]

My Pixma 922 stopped working all of a sudden! I get Error code: 1403. It says I have an incorrect print head.

I removed all my catridges and reset the printer with no change.

Can anyone help me?

[GuzCanon]

Sorry, Forgot to add “has anyone tried the hard reset option?” Thanks again! 👍

[MJ5900]

This issue happened to me twice - once about 5 months ago and again tonight. Here's what worked for me (twice): download and install Canon IJ network tool. https://www.usa.canon.com/support/p/pixma-mx920-mx922 There was an update May 16, 2023. Anyway - it works.

[FLJohnson52]

This link currently (17 June 2024) leads to a 404 error: 

Sorry! The page you’re looking for can’t be found.

[FLJohnson52]

UPDATE: I found the Canon IJ network tool searching for it after selecting my printer: PIXMA MX922

[FLJohnson52]

I found the IJ network tool and downloaded it and started it. The utility does not see the printer, probably because of support code 1403.