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mx860 scanner driver error

MikeInPoulsbo
Apprentice

I upgraded to Windows 8.1 yesterday.  I can't scan now.  "An error has occurred in the scanner driver.  Abort scanning."  I installed latest drivers and continue to get this error.  I am connecting wirelessly.  What do I need to do?

1 ACCEPTED SOLUTION

MikeInPoulsbo
Apprentice

Problem was resolved via call to Canon customer support.

View solution in original post

2 REPLIES 2

MikeInPoulsbo
Apprentice

Problem was resolved via call to Canon customer support.

I found a solution that enables me to scan without "scanner not connected" error message.  I connected the MX860 directly to my router with an Ethernet cable and re-installed it as a wired LAN device with Win 8.1 drivers.  I do not think it is possible to scan with it reliably on a Windows 10 PC if installed with a wireless LAN connection.  Print, YES; scan, NO.

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