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mp480 driver and Microsoft 10 printer works scanner won't

Kalinka
Apprentice

Had canon mp480 all in one printer/scanner for a long time always worked fine. Updated to Microsoft 10. Printer works fine from pc but scanner will not. Drivers not found. How do I get the scanner to scan and import to document.

4 REPLIES 4

Michael
Product Expert
Product Expert

Hello.

 

The PIXMA MP480 is not compatible with the Windows 10 operating system.

 

For additional information regarding this, find more help at Contact Us.

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Very disappointed with Canon's laziness on this issue.  Seems like they simply  just don't want to publish a Windows 10 driver update.   Will be shopping for a new printer soon....and it wil not be Canon!

call the canon service people at 800-OK-Canon (800-652-2666). I had the same problem and thought I'd have to buy a new printer, but the representative helped me reinstall the navigator portion of the set up and I am both printing as I had been and now able to scan. cloc45

danpixma480
Apprentice
After going to windows 10 I had to reinstall Navigator from the disk that came with the printer. I was then able to scan.
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