Hello!
So that the Community can help you better, we will need to know about the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your printer (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
