Hello rgerdes,
A guide on how to perform the update is also included with the download. After opening the downloaded update utility, you will be able to access the instructions on how to perform the update.
If you need additional assistance, please contact a technical support representative at 1-800-652-2666 between the hours of 10AM and 10PM EST, Monday - Friday for additional help with this issue.
A support section for the unit is also available on our website for assistance as well.
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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