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ij driver installer has stopped working

gpratt414
Apprentice

trying to install pixma mx922, ij driver installer has stopped working.  now what?

2 REPLIES 2

Michael
Product Expert
Product Expert

Hello.

 

This may have been caused by a firewall or anti-spyware program preventing the installation from proceeding.  Temporarily disable these types of programs and try again.  If the issue persists, try using a new or different admin-level account on the computer to install the drivers.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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Thanks for the solution.  My Avast anti-virus software was causing the installation of the Canon software to abort.  I disabled the Avast briefly, and the installation proceeded without a hitch.  (I have a Pixma MX880, but the problem was the identical one).

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