i9900 won't register new cartridge

[snap_schatz]

My i9900 is stating that the Cyan cartridge is out of ink when it is really about half full. I have switched cartridges and it didn't solve the problem as it is still registering empty. I couldn't find anything online and I'm a litle apprehensive to start poking around inside of it.

Does anyone know what could be causing this/know how to fix it??

Thanks!

[Patrick]

Hi snap_schatz,

Because multiple ink tanks are experiencing this error, it is recommended that you contact our support group using the following link:

http://Canon.us/ContactLI