06-14-2019 01:50 AM
error scanning or printing- code 5,157,69 .It just started after years of use w/o problems.. Reconnected and reset both pc and printer. Wireless setup. Updated windows. Dell inspiron w windows 11. Any thoughts appreciated.
06-14-2019 09:30 AM
Hi Singingmertz,
Welcome to the Canon forum! So that the Community can help you better, we will need to know what model printer you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
06-14-2019 11:01 AM
Good point! Using canon MX922
06-21-2019 02:31 PM
Hi singingmertz,
One option you can try as a workaround is to disable the ipv6 setting on your printer. Please follow the steps below:
If this does not resolve the issue, I recommend contacting Microsoft to see if there is any security software running that is blocking the scanner driver.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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