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error code 5100 on a pixma mp5600

jbward6162
Apprentice

had a recent paper jam, got cleared. worked fine though slightly noiser. replaced 2 ink cartriges, printing misaligned. got error c000. tried auto head align got partway through printing got code 5100. found strip of paper by gears on left side of printer - removed. Still can't print full alignment page.will print full page (in Color) from other programs. takes a long time "preparing to print" alignment page stalls with code 5100. other program has code 5100 after printing stops. any suggestions?

1 REPLY 1

Michael
Product Expert
Product Expert

Hello jbward6162.


For this particular matter, we would have to advise that you contact our support group.  Please visit the following link below to contact our support group for additional assistance.

 

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

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