10-06-2013 11:00 AM
had a recent paper jam, got cleared. worked fine though slightly noiser. replaced 2 ink cartriges, printing misaligned. got error c000. tried auto head align got partway through printing got code 5100. found strip of paper by gears on left side of printer - removed. Still can't print full alignment page.will print full page (in Color) from other programs. takes a long time "preparing to print" alignment page stalls with code 5100. other program has code 5100 after printing stops. any suggestions?
10-10-2013 09:00 AM
For this particular matter, we would have to advise that you contact our support group. Please visit the following link below to contact our support group for additional assistance.
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