error 5100

[mona2503]

replaced one ink cartridge and now will not work. Have unplugged for 10 min.,made sure no jams, no residue on strip, makes an awful grinding noise when turned back on

[Tiffany]

Hi Mona2503!

So that the Community can help you better, we will need to know what model printer you are using.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email athttp://bit.ly/EmailCanonor by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[mona2503]

model 5220

[Patrick]

Hi mona2503,

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.