Hi, Rmadden!
So that the Community can help you better, we need to know exactly which Canon imageCLASS model you're using. Please let us know the full model name, including the numbers between "MF" and "Cdw." That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF
Thanks and have a great day!
