Hello bunchesofbecky.
For this error:
Cancel printing and turn off the printer.
Then confirm the following.
- Confirm that there are no materials (e.g. jammed paper) that is preventing the print head holder from moving.
If any, remove the materials.
- Confirm that the print head lock lever is locked securely.
Push the right and left tabs of the print head lock lever until each clicks into place.
- Confirm that the ink tanks are installed properly.
Push an ink tank until it clicks into place.
After confirming the conditions above, turn on the printer again.
If the problem is not resolved, service is required
If the printer was purchased within a year, or is currently covered by a CarePAK extension (must be applied within the first three months of purchase), support and service options are available. Sign into (or create) your Canon Account from the link below.
My Canon Account
My Canon Account
Important
- When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.
If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI
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