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canon cp1300 - frozen screen

LeylaB
Apprentice

Dear All,

 

I only used my printer once. When i turned it on again the screen is frozen. Only shows '' CANON'' .

I can not do anything.

 

do you know how to fix or reset it ?

 

 

Tcanon.jpghanks in Advance

Leyla

2 REPLIES 2

shadowsports
Elite

Greetings,

Try turning it off and unplugging from the wall.  Wait about 5-10 min, reconnect and power on again.

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Hector
Product Expert
Product Expert

Hi LeylaB,

 

If the printer will not move past the Canon screen, it could mean there is not enough power or there is something wrong with the printer itself. You can try unplugging the printer from the power and pressing the power button 10 times while the printer is unplugged. Once the power button has been pressed 10 times, you can plug the printer into a different outlet and then you can try turning it on again.

 

If the printer will still not get past the Canon screen, it would mean there is something going on with the printer's hardware. The printer has a one year warranty and you can click the link HERE to create a Canon account and see what service options you have.

 

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