04-09-2020 03:30 AM
Dear All,
I only used my printer once. When i turned it on again the screen is frozen. Only shows '' CANON'' .
I can not do anything.
do you know how to fix or reset it ?
Thanks in Advance
Leyla
04-09-2020 12:57 PM
Greetings,
Try turning it off and unplugging from the wall. Wait about 5-10 min, reconnect and power on again.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
04-16-2020 12:58 PM
Hi LeylaB,
If the printer will not move past the Canon screen, it could mean there is not enough power or there is something wrong with the printer itself. You can try unplugging the printer from the power and pressing the power button 10 times while the printer is unplugged. Once the power button has been pressed 10 times, you can plug the printer into a different outlet and then you can try turning it on again.
If the printer will still not get past the Canon screen, it would mean there is something going on with the printer's hardware. The printer has a one year warranty and you can click the link HERE to create a Canon account and see what service options you have.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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