Why won't my MX410 scan?

[ShaylaD]

I have a MX410. It will not scan, there is no error message, it says " PC standby " when I press start. It says " PLease Wait Awhile " and nothing happens and it seems to reset it self. I am using Windows 7 ( 64X ) and have the the drivers downloaded. Is it an issue that is fixable?

[catranch]

What is the answer to why the MX410 will not scan to computer?

It copies.
It Prints from computer.
It just wont scan when a document is inserted to be scanned. It just says PC Scwn standby. please wait a while

[catranch]

So what does this really mean? How do I get help for my scanning not scanning to my computer? It copies fine. It prints fine from the computer. It just wont scan to my computer. 

[catranch]

Did you get any answers yet?

[Jenine]

Hello Catranch!

Welcome to the Canon Forums and thanks for your inquiry!

The Forums aren't meant for immediate assistance, but are designed to allow the community to help each other with issues encountered or tips they'd like to share along the way.

If this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

[catranch]

Okay. Thanks Jenine. I will call during support hours as you have suggested.

[Michael]

catranch,

Can you scan with the MP Navigator program on your computer?

This didn't answer your question or issue? Find more help at Contact Us.

[pammayer]

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@ShaylaD wrote:

I have a MX410. It will not scan, there is no error message, it says " PC standby " when I press start. It says " PLease Wait Awhile " and nothing happens and it seems to reset it self. I am using Windows 10 ( 64X ) and have the the drivers downloaded. Is it an issue that is fixable?

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[Patrick]

Hi pammayer,

When you attempt to scan with your PIXMA MX410, what program on your computer are you using to perform the scan?

Are you using the MP Navigator EX?

Also, are you using your PIXMA MX410 wirelessly?    or with a USB cable?

[hikerick]

The link you provided doesn't work.

What is the solution?

[Michael]

hikerick,

Make sure that the latest drivers and MP Navigator program are installed on the computer.  Visit THIS LINK to download the latest drivers and MP Navigator software.