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Unable to scan a document

mysticricha
Apprentice

I have a PIXMA MX474 and I am trying to scan a document but I am not able to do so as it is not responding to my laptop like it used to before. Each time I press the scan button and the colour button for a scan for a colored document, it is saying to wait and yet nothing happens. When I input the desired functions on the menu (Save to, document type...) and press the colour button for it to start, nothing happens. Any ideas on how I can get this thing to work?

1 REPLY 1

Raydeo
Contributor

Is this a result of upgrading to Windows 10? If so, many of us with different models are in the same predicament.

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