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Think I SNAFUed my printer

meamjw
Apprentice

My Pixma ip8720 was printing bad streaks just on black areas of photos. I thought print head needed cleaning so took it out and cleaned it. Now I have two different problems. The first is that the carriage will not center. It moves back and forth but will only park so the big black cartridge shows. I cleaned the white plastic strip behind the carriage as well as I can but that didn't change where it stops. Also none of the cartridges light up now. I hope someon knows a fix because I can't really afford a new one.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hello,

 

I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.

 

You will need to have a Canon account when you call. If you have not created account, please click HERE:

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