I've called tech support and have been told to remove and then re-seat the Canon cartridges going from left to right (?) and have tried turning the printer off and then on, unplugging it, to no avail. I've swept my fingers under that spot where the white sticker sits to the right of the cartridges (also the framing on the left side, as well) in case any orange bits or tape may have landed there. The cartridges are level, though I did not get much of a "snap" and I've allowed the lid to come to a close on its own, after drawing it up to the max and then letting it go - there is a half-inch gap where the scanner glass framework will not go any farther down, and of course, the gray top lid is resting on that. It obviously shouldn't be forced. I've been told to take a video, and that they might have to send return packaging to me, so that I can pack it up and have them replace it. I want to like this printer. What is wrong?
