TS8220 printing faded text but test page prints perfectly

[schristine5]

I have a Pixma TS8220 all in one printer that has suddenly started printing pages with some text lines almost completely faded/missing and others not.  I tried both color and B&W with same results.  The test page prints perfectly - no missing lines or faded spots. I printed out NCAA brackets less than a month ago with no problem.  I did try disconnecting the power for a minute and plugging back in but this didn’t help either.  I will try again and leave it disconnected for at least 5 minutes. 

I am using a mid 2012 MacBook Pro running Mojave OS, 10.14.6.  I can’t seem to find any info on what to do when the test page prints correctly but documents don’t.  Thank you in advance for any help!

[schristine5]

Forgot to add - firmware is current. 

[RGR27]

same here

[schristine5]

I ended up doing a print head alignment and that fixed my problem.  Wish I’d figured it out sooner!

[jpkopins]

I have tried the auto print head alignment and manual, still having the same issues.  On a 5 page PDF document, only one html link printed, and a very faint background logo.  i have updated all drivers, checked on the printer side as well to confirm all is up to date.

[ArthurJ]

Hi,

Please use the steps HERE to print a nozzle check and then click the link in step 7 and let us know how your nozzle check compare to the sample. 

We look forward to your reply.