TS6160 offline

[pom]

Since connecting to new windows 11 pc, the printer keeps going offline. Have uninstalled software and reinstalled twice. both times rectified problem for a short time only! Any suggestions? Or do I have a compatibility problem?

[Martha5]

I had that problem a couple of years ago and got help to fix it here. Maybe this would help you. This is the post:

Printer Offline and Rundll32

[Ron]

Hi pom,

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS6160 isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.