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TS3350 CODE 5.157.69

julius0414
Apprentice

Hi,

I have TS3350 3in1 printer. I am using it in WiFi mode. I can't scan. I get CODE 5.157.69. I can't print: The printer is offline. I have the orange light on at the B. I changed the ink cartridge. The light is still on. When I press I for Information prints out 2 pages.

2 Network diagnostic. 2 - 1 Diagnostic result. There is no problem.

WHAT A GREAT PRINTER! 

Any solution?

Thanks.

1 REPLY 1

Danny
Moderator
Moderator

Hi, julius0414!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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