TS 9020 Output Tray

[redglide1]

My PIXMA TS9020 will not retract the paper output tray at power off. Computer OS is Windows 10, 12 gig ram, 1tb hard drive, Dell Inspiron i3 3rd. gen quad 4 processor.

Thanks in advance,

Steve

[James_C]

Hi redglide1,

Click HERE for instructions on retracting the paper output tray.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[alecgable]

I want to leave my printer power on, but don't like the retractable tray sticking out.  Is there a button I can push to retract it, or is the only way to push it back in based on the picture you posted by doing it manually.

[redglide1]

No problem closing the tray manually. Problem is that the tray is supposed to retract automaticly upon power off but doesn't.
Thanks,
Steve