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TR8620a Printer - Black Ink smears when printing on Glossy Photo paper (with settings for Glossy)

BG691
Apprentice

I have a brand new TR8620a Pixma printer that I'm having issues with printing on glossy photo paper.  The black ink smears even though the paper settings are correctly set for glossy paper.  A quick search online indicates that inkjet printers are known to have issues with printing on glossy paper due to the combination of pigment ink and dye ink, which this particular printer does use.  Solution as far as I can find is to be sure to set the paper settings to glossy photo paper - done, but still have issues with smearing.  My previous Pixma printer used the same inks and I had no issues with black ink on glossy paper but this printer is determined to drive me to the nut house with this issue.  Canon even included a sample pack of glossy photo paper in the box with the printer so I'm assuming it should work without smearing but for whatever reason, it is not.  Has anyone come across a solution for this problem?  Any users of the TR8620a printer not have this issue?  

2 REPLIES 2

trb1955
Apprentice

I had the same problem and thought it was a bad batch of glossy paper.  Then I thought it was a bad cartridge. Now have learned that on MG 2520, one can only select 4x6 or 5x7 paper size for glossy.  Wonder if TR8620 has similar limitations?

joFlower
Apprentice

Yes it is a scam to force you to use the maximum ink possible.  I am printing on Matte label paper. If I use Matte Photo with a Custom print quality of 3, it prints without smudging. And trust me, I tried EVERY combination of paper and print quality setting, this is the minimum quality needed for my paper.

I currently go through about 100 - 150 sheets a month, and spend about $200 a month on ink. (yes not for much longer)

If I use a standard setting, everything looks almost the same, printing is a tiny bit lighter and would be completely acceptable, but all the black smudges all over the place. 

It is a way to sell more ink.

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