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TR8620 not printing normally

dsc
Apprentice

My TR8620 printer is having printing issues all of a sudden. Example: I try to print a single text page from a Word document. On my computer, it shows looking for printer, connecting to printer, printing-connected to printer, then there is a long pause. On the printer screen it begins showing Communicating with a blue bar passing underneath. this goes on anywhere from 30 to 60 seconds. Next it displays Printing the Data. It starts to print the page but, rather than printing the page quickly as normal, it takes 5 minutes or more to print the page. I've had this printer for 1-1/2 years and never had a problem like this.TIA for suggestions.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

So we can best assist you, please let us know if the printer is connected via USB cord or wireless and what version of Windows or MacOS you are running. 

We look forward to your reply. 

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