Support Code 1411 An Ink tank cannot be recognized

[kafka]

I am receiving an error message "Support Code 1411 An Ink tank cannot be recognized' The cyan tank had been working fine until I received this message. I replace the ink tank with a new one but still get this message. The problem persists when I remove and reinsert the tank and when I disconnect the printer. What is the problem?

[Tiffany]

Welcome to the Canon forum! So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

[shadowsports]

Greetings,

Yes.  Hard to narrow down without a model #

https://support.usa.canon.com/kb/index?page=answers&question_box_status=changed&question_box=Support...

[kafka]

My printer is a PIXMA iP7260.