Start/driver download not working

[Njpagirl]

Worked fine installing on husband's desktop. Not loading on my laptop. During step 1, looking for drivers it stalls on 12/14. Waited 15 minutes. It never moved on. Tried both CD and internet download. Always the same result.

[SamanthaW]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer model you have, your computer's operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

Thanks! 

[Njpagirl]

PIXMA  TS9120 printer. WINDOWS 10. Trying to set-up via Wi-Fi.

[Njpagirl]

I was able to load the software version on the CD without checking for updated/latest version on line. That will be for another day.

[ArthurJ · Accepted solution]

HI Njpagirl,

Glad to hear it installed.