Scanning from the Canon MG7520 printer is not working...

[burdell1]

I try to scan from my (soon to be returned) Canon MG7520 printer and it starts to act like it is scanning, but it doesn't. What might be wrong (i use a mac with yosemite.)

[Jason]

Hi, burdell1!

To ensure the most accurate information is provided, we will need to know how you have the printer connected (USB or wireless).  Also, are you receiving any specific error messages or does the unit simply not respond?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!