cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Scanner not working...(but it did a few months ago). I have a Canon MG3100 - scanner would not work

Sallykd
Apprentice

Hi - Tried to operate and it failed. When following handbook and tried to open the MP Navigator Ex 5.0 it flashes but does not open.  Tried re-installing that software.. but same result.  Tried 'Start Set UP '  ..it begins but after a few minutes a box pops up saying that MP Navigator is running so need to close and recommence.  At this point it shows as running in task manager..so close it and start again.  I have repeated this process about 5 times..some with the USB link attached.. some disconnected (each time i choose wireless installation).

Going a little crazy..can you help?

Sally

1 REPLY 1

Sallykd
Apprentice

OOPS .. It is WIN7 on a VAIO laptop almost 2 years old.  THe Canon less than 1 year old.

Announcements