Scan Failed error MX882

[Kamper]

I just tried to use my scanner and I get the ever so descriptive scan failed error after hitting the scan button.  I've downloaded the lastest driver and the latest version of MP Navigator and it still won't work.

The printer is connected wirelessly to computer and prints just fine.  I checked preferences and the network printer is selected under the product box and that is my only option.

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[Kamper]

Sorry.  Windows 10.  I have scanned since upgraded to 10 but, not since we moved and a new wireless network was set-up.

[Michael]

Hello.

Try downloading the latest MP Drivers and our MP Navigator program to see if this helps.

Visit the following link to access the downloads:

MX880 Series Support

This didn't answer your question or issue? Find more help at Contact Us.

[Kamper]

That was the first thing I tired.  It didn't work.

[Stephen]

Hi Kamper!

If you're still having problems, please call 1-800-OK-CANON (800-652-2666) or visit http://bit.ly/ContactCanon for more support options.

Thank you for choosing Canon!